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Online Bill Pay
Make your payments online. You can pay your utility bill, tenant’s deposit, permits, and/or your Parks & Recreation fees.
Attention Utility Customers: Starting in April, bills will be getting mailed out a week early (April 23rd) to compensate for the slower mail service. Bills will continue to be due the following month on the 15th as usual.
It has come to our attention that bills sent via mail (this includes either sending the payment through the mail or doing a bank payment through your bank) have been taking a while to get to us. To ensure you do not receive a late fee due to us not receiving the payment in the mail in a timely manor; you may utilize our lobby or drive-thru, Monday – Friday from 8:00 AM to 4:30 PM, the night deposit box for after hours, sign up for automatic bank pay or pay with a credit card on our website www.syracusene.com.
EMERGENCY FINANCIAL HELP
Contact the agencies below if you are needing utility financial help
United Way Midlands: 211 DHHS LIHEAP Program: 402-471-3121
Community Action Agencies: 402-471-3714
Salvation Army: 402-898-5900
American Red Cross-Midwest: 402-343-7755
Catholic Social Services: 800-981-8242
THIRD PARTY NOTICE. Third party notice is available to all utility customers. Upon request, the City will send a copy of any notice of utility service discontinuance to the person (third party) authorized. This service benefits the disabled, handicapped or elderly, since notice will ensure a third party is aware of possible discontinuance of utility service.
The City of Syracuse has partnered with Spiral Communications to make fiber internet available to all residents in the City of Syracuse throughout the next year. Please visit their website at https://www.spiral-communications.com/syracuse/ for a list of services and a map of their service route. If you have any questions or concerns, please call Spiral Communications at 402-713-0063. The City of Syracuse is pleased that Spiral Communications will be providing this service to our residents.